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Passport renewal via My Number Card ​

How to renew your Japanese passport using the My Number Card online portal.

You can renew your Japanese passport online through the My Number Card portal operated by the Digital Agency of Japan.

Table of contents ​

About passport renewal applications ​

Individuals who hold a valid passport may apply for passport renewal.

Eligible applicants ​

The following individuals are eligible to apply:

  • Individuals whose registered domicile, name, and gender in the family register have not changed.
  • Individuals whose passport has less than one year of validity remaining, or whose passport has three or fewer double-page spreads remaining on the visa pages.
    • Depending on the destination country, a remaining validity period that is longer than the planned length of stay may be required. Please be careful if you renew your passport without changing the expiration date printed on your current passport.
  • Individuals whose My Number Card contains their current name, address, and other personal information.
    • If the information is not up to date, please complete the update procedure at the municipal office of your place of residence.

Required items for application ​

  • My Number Card
  • Myna Portal app installed on your smartphone
  • Valid passport
    • Before starting the application, please confirm your registered domicile so that you can enter it correctly.
  • Photo (it will be taken with your smartphone during the application process)
  • Signature on a plain white sheet of paper (it will be captured with your smartphone during the application process)

Preparing for photo and signature capture ​

  • When taking your facial photograph with a smartphone, please do so in a bright place with a plain, non-patterned background.
  • For your signature (handwritten signature image), please sign on a plain white sheet of paper using black or blue ink.
    • Use the camera in the Myna Portal app and take the image in accordance with the on-screen guide.

Application process ​

Step 1: Pre-application preparation

  • Prepare your facial photograph, signature image, and application information.

Step 2: Application

  • Access the My Number Card portal and start the passport renewal application.
  • Submit your application using the information prepared in advance.

Step 3: Confirmation of application status

  • After you submit your application, you can check the subsequent procedures and the status of your application in the To-do list.
  • Follow the guidance to pay the fees and receive your passport.

Step 4: Pick up your passport from the designated passport office.

Confirm your digital certificate for signatures ​

A valid digital certificate for signatures and a password (6 to 16 alphanumeric characters) are required.

Please confirm that your digital certificate for signatures is valid.

  • The certificate expires on the fifth birthday after it is issued.
  • Please refer to the "Certificate expiration date" printed on your Individual Number Card, or the Public Individual Authentication Service portal site.
  • How to check validity

Please confirm the password (6 to 16 characters) for your digital certificate for signatures.

  • You will need to enter the password to submit an application.
  • If you have forgotten your password, you can reset it at the municipal office of your registered residence, or by downloading the dedicated application and using a kiosk terminal at a convenience store.
  • Initialize signature password at a convenience store

Signature image requirements ​

Example of an acceptable image

  • The signature is written by the person.
  • The signature is fully visible and not cut off.
  • The background is plain white.
  • There are no stains, marks, or other blemishes on the background.
  • The signature is written in dark black or blue ink.
  • If the person is unable to sign, the legal representative must sign on their behalf.

Sample image of a person's signature

File format

  • jpeg, jpg
  • Dimensions: Width 788 × height 284 pixels
  • File size: 200 KB or less

Wait for processing ​

Status will remain 'In process' (`処理中`) until you pick up your passport

  • After submitting your application, wait for the processing to be handled by the passport office.
  • Once the passport office has finished reviewing your application, you will receive a notification to pick up your passport.
    • The status of your passport application remains 'In process' until you pick it up at the designated passport office, even after processing is complete.
    • While visually the notification may appear to have not changed, the content will slightly differ to indicate that your passport is ready for pickup. (Yes, it is bad UX.)
  • Check whether the status content (seen by clicking on the 'In process' status in the To-do list) indicates that your passport is ready for pickup.

Reference:

Pick up your passport ​

Head to the designated passport office you have selected during your application to pick up your renewed passport.

If you want to pay by credit card, be sure to register your credit card information in advance by following the instructions in the To-do list. There will be a URL that starts with https://mofa.payment-kokopass.jp/... for you to register your credit card information.

What to bring when picking up your passport:

  • Old passport
  • QR code from the notification you received

Official FAQ resource ​

The Digital Agency also publishes an official Japanese-language FAQ covering passport renewal on Myna Portal. Review it for details on eligibility, required documents, and how to resolve common issues before you apply.